It’s easy to identify sources of stress following a major life event such as changing jobs, moving home, or losing a loved one, but pinpointing the sources of everyday stress can be more complicated. It’s all too easy to overlook your own thoughts, feelings, and behaviors that contribute to your stress levels. Sure, you may know that you’re constantly worried about work deadlines, but maybe it’s your procrastination, rather than the actual job demands, that is causing the stress.
Until you accept responsibility for the role you play in creating or maintaining it, your stress level will remain outside your control. With CREATOR ACADEMY’S course on LIFESTYLE you will be shown ways to identify the stress factor for yourself. You will be able to find the major stress triggers in your day to day life which you never thought had so much effect on you. CREATOR ACADEMY will also help you be stress-free with simple techniques which you can follow at home, the workplace or anywhere you are.
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Dealing with customer complaints plays an important role in managing customers. Customer complaints are inevitable, no matter how streamlined your business. They must always be acknowledged and dealt with effectively. By ignoring or dismissing complaints, you are effectively telling the customer that you don’t value their opinions. Many business owners see complaint management as a time-consuming and frustrating process. However, by developing an efficient system, complaints can be resolved quickly and easily. When you receive a complaint from a customer, care should be taken to value the emotions of the customer, as the nature of the complaint could be a repetition for you but for that specific customer it is probably for the first time.Always listen to solve the problem positively, not just to reply. Be patient and listen to them first and try to understand their problem. Always pay full attention to the customer while she/he is explaining about his problem.
Try to resolve the problem yourself as far as possible. Do not just keep on transferring the calls to another executive (if on call) and do not tell the customer to meet another staff every now and then. Doing this will frustrate the customer and the problem will become a real big complaint.The way you treat an unhappy customer will create an impression about the company giving way to positive or negative word of mouth. This negative publicity could be very dangerous for any company. CREATOR ACADEMY’s course on managing customers will show you positive ways to solve customer complaints so as to avoid negative publicity. Also you will become an expert in dealing with any kind of customer complaints.
With CREATOR ACADEMY’S course on EFFECTIVE TEAM WORK, you will explore what it takes to ensure the success of working in a team. Some simple but often taken for granted practices will also be shared on how to be a successful member of any team or a team leader. In our age of constant distraction, it’s stupidly easy to split our attention between what we should be doing and what society bombards us with. Usually we’re balancing the needs of messages, emails, and to–do lists at the same time that we are trying to get something accomplished. It’s rare that we are fully engaged in the task at hand. This division of your time and energy is called “half–work.” Here are some examples of half–work… · You start writing a report, but stop randomly to check your phone for no reason or to open up Facebook or Twitter. · You try out a new workout routine. Two days later, you read about another “new” fitness program and try a little bit of that. You make little progress in either program and so you start searching for something better. · Your mind wanders to your email inbox while you’re on the phone with someone. Regardless of where and how you fall into the trap of half–work, the result is always the same: you’re never fully engaged in the task at hand, you rarely commit to a task for extended periods of time, and it takes you twice as long to accomplish half as much. Half–work is reason why you’re able to get more done on your last day before vacation (when you really focus) than you do in the 2 weeks previous (when you’re constantly distracted).
Most people deal with this problem all of the time and the best way to overcome it is to block out significant time to focus on one project and eliminate everything else. Pick one exercise and make it only focus for the entire workout. (i.e. “Today is just for squats. Anything else is extra.”) The complete elimination of distractions is the only way to get into deep, focused work and avoid fragmented sessions where you’re merely doing half–work. How much more could you achieve if you did the work you needed to do, the way you needed to do it, and eliminated the half–work, half–wandering that we fill most of our days with? CREATOR ACADEMY’s course on LIFESTYLE explains how to become an expert in understanding how to manage time. How to differentiate the things to do in “urgent” and “important” ones. With us you will be able to manage time according to your needs and you will definitely be avoiding “HALF-WORK” issues. Managing time is an important aspect of life. A good and healthy lifestyle comes when we manage time between our work life and personal life along with taking care of our health which is the “REAL WEALTH”. Social Wellness refers to one's ability to interact with people around them. It involves using good communications skills, having meaningful relationships, respecting yourself and others, and creating a support system that includes family members and friends. CREATOR ACADEMY will guide you on how to maintain good relations with the people around you. You will be able to understand how to live in harmony with people.
If you are a person engaged in the process of social wellness, you see the value in living in harmony with your fellow human beings, seeking positive, interdependent relationships with others, and developing healthy behaviors. While you are engaged in social wellness, you need to plan time to be with your family and friends. You need to figure out whether you enjoy being in their company or not, and if you have issues with them, you need to find a way to resolves them by looking deeply within your own reactions and attitudes. LIFESTYLE
Your body language should make the visitor comfortable in approaching you. Keeping a warm smile constantly may seem difficult, but it goes a long way in making visitors feel welcome.
CREATOR ACADEMY can help you see that grooming & etiquette is not a onetime thing. It is an on-going process & should be practiced and perfected over a lifetime. At some point of time in your career you will be required to give presentation. Always try to keep the presentation in simple words that are understandable by the audience and not complicated. Business presentations can and do have a reputation for being dull. Not a lot of people enjoy sitting through tons of PowerPoint slides. ![]() Try to keep it moving quickly and people will still be interested. Introduce yourself and keep it informal and light, it will put everyone at ease. Be friendly with the audience and try to make them participate and be active in the presentation.
At CREATOR ACADEMY you will discover new ways of starting presentation in an effective manner and also keeping the audience interested. Time management is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. Time management can be tough. What is urgent in your life and what is important to your life are often very different things. This is especially true with your health, where the important issues almost never seem urgent even though your life ultimately hangs in the balance. · No, going to the gym today isn’t urgent, but it is important for your long–term health.
· No, you won’t die from stress today, but if you don’t get it figured out soon, you might. · No, eating real, unprocessed foods isn’t required for you to stay alive right now, but will reduce your risk of cancer and disease. Is there anything we can do? If we all have 24 hours in a day, how do we actually use them more effectively? And most importantly, how can we manage our time to live healthier and happier, do the things that we know are important, and still handle the responsibilities that are urgent? Everyone is battling with that answer but there are three time management tips that actually work in real life and will help you improve your health and productivity. CREATOR ACADEMY'S course on LIFESTYLE will inspire you to manage time efficiently and fulfilling all the deadlines. WHAT IS STRESS? “A state of mental or emotional strain or tension resulting from adverse or very demanding circumstances”. “We generally use the word “stress” when we feel that everything seems to have become too much – we are overloaded and wonder whether we really can cope with the pressures placed upon us.” Anything that poses a challenge or a threat to our well-being is a stress. Some stresses get you going and they are good for you – without any stress at all many say our lives would be boring and would probably feel pointless. However, when stress chronically overwhelms both our mental and physical health, then we have a problem and need to find ways to manage it.
STRESS MANAGEMENT Stress management refers to the wide spectrum of techniques aimed at controlling a person’s levels of stress, especially chronic stress, usually for the purpose of improving everyday functioning. You may feel there’s nothing you can do about stress. The bills won’t stop coming, there will never be more hours in the day, and your work and family responsibilities will always be demanding. But you have a lot more control than you might think. Stress management is all about taking charge: of your lifestyle, thoughts, emotions, and the way you deal with problems. No matter how stressful your life seems, there are steps you can take to relieve the pressure and regain control. At CREATOR ACADEMY we guide you on how to “Manage Stress” to have a better LIFESTYLE. You will be able to manage to take charge of things that matter to you the most. |
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April 2017
english for business communication |