Communication Skills
Good communication skills & a warm personality is always a bonus. It is not only advisable to be polite, but you also need to be articulate. What and how you talk should be easily understood by the listener. The biggest mistake that you can make is to speak in a local language. You may feel compelled to speak in your mother tongue with your colleagues. But avoid the temptation at all costs. Using a different language in front of the visitor may make him feel unwelcome. The visitor might think that the staff is talking something about him in local language even if you may not be doing that. Use the language that the visitor can comprehend. In CREATOR ACADEMY’s LSC you will come to know the proper way of talking to visitors and also the “DO’s and DON’T’s” while talking to someone for the first time.
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An open door & a welcoming smile can lead to an exceptional experience. These are amongst the basics but are extremely important etiquette in any industry. How a person looks, dresses & presents himself speaks volumes about his approach towards people. It is important to understand, that no matter what your job role is, you are the face of your organisation. The act of grooming is to make yourself and the organisation presentable and impressive. Not only for visitors or customers, the behaviour of staff towards colleagues should also be presentable. No matter your position, the way you talk to your colleagues matters a lot and impacts their work efficiency. There are different ways of managing behaviour, dressing and other etiquette so as to make yourself presentable to your colleagues and external customers. Learn all these with Creator Academy’s LIFESTYLE COURSE which has influenced changes in many people’s lives in a positive way. Etiquette includes everything from the way you talk and dress up to the way you react or respond to different people. Your way of dealing with people whether it be your colleague, customer or visitor makes a difference in branding the image of the company you are working for. That’s why we should always follow basic etiquette as part of our responsibility on behalf of our company.
With CREATOR ACADEMY you will understand the importance of maintaining etiquette regularly which will also boost your self-confidence. There may be nothing wrong with the way you carry or groom yourself , however, at CREATOR ACADEMY you will be guided in the dos and don’ts of appropriate etiquette according to different situations or occasions. Each time it is important to follow the code of conduct of the industry. This ensures a memorable experience for the visitor & repeated business for you. Who is a customer?
CUSTOMER MANAGEMENT Managing customers is a very wide subject and it cannot be explained in a sentence or two. In reality, no one can give some specific or simplistic ways to manage customers. Each and every business or service provider has to think of effective and innovative ways to attract customers and manage their needs. In today’s complex business world, a company must ensure it has the right system in place for managing customers. The implementation of a robust IT system for collecting and collating customer data is necessary for most large companies these days. Even the smallest organization will have a need for some kind of customer management system. Customer Management systems and applications (also known as CRM, or Customer Relationship Management) are used to capture, research and analyse information such as customer behaviour, buying preferences and demographics. At CREATOR ACADEMY you learn the issues pertaining to Customer retention and loyalty, and explore best practices of customer retention for successful companies. These business aim to retain and develop a core customer base. You will discover how good customer management enables companies to ensure the services they provide are in line with what the customer wants. Importantly, it can also identify further opportunities for growth. Talent Development is a set of integrated organizational HR processes designed to attract, develop, motivate, and retain productive, engaged employees. The goal of talent development is to create a high-performance, sustainable organization that meets its strategic and operational goals and objectives. Talent management is a business strategy that organizations hope will enable them to retain their top talented employees. It really makes a difference for good prospective employees to join your company when you mention that you believe in talent management. Talent management gives managers a significant role and responsibility in the recruitment process and in the ongoing development of and retention of superior employees. In some organizations, only top potential employees are included in the talent management system. But this should not be the case. Talent management consists of Recruitment planning and meeting, job description and development, on the job training, goal setting and feedback, career planning and pathing, coaching and relationship building by manager and more. It is very important to understand that the majority of these work systems are squarely in the hands of the employee’s manager. HR can provide support, training, and backup but the day-to-day interactions that ensure the new employee’s success come from the manager. Developing and coaching the employee come from his or her active, daily interaction with the manager. When an employee gets a feeling that their development on a personal level is also important for the organisation not only organisational development, they will develop a feeling of loyalty and satisfaction to work with the organisation. This will also improve the work efficiency and relations of employee with the manager. This is a very important part to run any organisation successfully without any issues.
CREATOR ACADEMY’S course on TALENT MANAGEMENT is a comprehensive program which describes an organization’s commitment to hire, manage, develop, and retain talented employees. It comprises all of the work processes and systems that are related to retaining and developing a superior workforce. WHAT IS TEAMWORK?
A single person sometimes is not capable of making critical decisions alone and taking on big projects without the help of a team. There are many situations when a single person can see only one side of the task or problem. A team is required to see all the aspects of that task, whether good or bad and can make decisions based on everyone’s opinion. An individual needs the support and guidance of others to come out with an effective solution.
When individuals come together on a common platform with a common objective of accomplishing a task, a team is formed. Ideally the team members should be from a common background and have a common goal to ensure maximum compatibility. The team members must complement each other and work in close coordination as a single unit to deliver their best. At CREATOR ACADEMY, we will explore and understand team dynamics, the common issues that pertain to TEAM WORK like managing conflict, strategic delegation and also be reminded that team work is actually the collective effort of each and every team member to achieve their assigned goal. No member can afford to sit back and expect the other members to perform on his behalf. The team members must be committed towards their team as well as their organization to ensure the accomplishment of their goals individually and as a team. EFFECTIVE HABITS FOR EXCELLENCE The most successful people in this world maintain and master good habits. They realize what they do on a daily basis and where they direct their energy deeply matters when it comes to reaching their goals. The habits you have picked up over the past couple of years is a reflection of where you are right this moment. The sad news is that most people don’t have very good habits. The great news is if you are unhappy where you are at in your life you can gradually change the trajectory by altering what you do daily. To achieve high levels of success, you must start to develop the habits of the highly successful. CREATOR ACADEMY will shed light on many important things which will lead you to success and achieve your goals within a specified time. You need to focus on what you do and how you utilize your time to manage every small or big task efficiently. KEY PRINCIPLES TO ACHIEVE SUCCESS
By doing this you will be able to know that how much time of your day is occupied by doing the less important ones. Accordingly you can manage the work and achieve your targets more efficiently and faster. Relationship Management
You can’t make deep connections with others if you’re distracted. Many of us have families, other obligations, and a crazy to-do list, but building and maintaining healthy and productive relationships is essential to one’s ability to gain higher emotional intelligence. Creator Academy will help you cultivate the ability to communicate effectively and properly manage relationships in order to move a team of people in a desired direction. Effective Communication Studies show that effective communication is 7% the words we say and 93% tone and body language. Misunderstandings and lack of communication are usually the basis of problems between most people. Failing to communicate effectively in a workplace leads to frustration, bitterness, and confusion among employees. Effective communication can eliminate obstacles and encourage stronger workplace relationships. Creator Academy’s Leadership Course (LDC) shows that when employees know their role within a company and understand how they benefit the overall direction and vision, there is a sense of value and accomplishment. Good communication results in alignment and a shared sense of purpose. Empathy and Compassion
Empathy is the ability to put yourself in someone else’s shoes and understand how they may feel or react to a certain situation. People working below a manager are not always at fault. A manager can be a leader by understanding them. To become a leader, Creator academy gives you knowledge about how one can have empathy and the capacity to feel compassion. Compassion is the emotion that we feel in response to suffering that motivates a desire to help. The more we can relate to others, the better we will become at understanding what motivates or upsets them. Self-regulation
Also known as discipline. This involves controlling or redirecting our disruptive emotions and adapting to change circumstances in order to keep the team moving in a positive direction. Leaders can’t afford to lose their cool. Being calm is contagious, as is panic. When you take on a leadership role you can no longer afford to panic when things get stressful. With Creator Academy, you will learn tactics to stay calm and positive in different situations also think and communicate more clearly with your team. |
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April 2017
english for business communication |