Who is a customer?
CUSTOMER MANAGEMENT Managing customers is a very wide subject and it cannot be explained in a sentence or two. In reality, no one can give some specific or simplistic ways to manage customers. Each and every business or service provider has to think of effective and innovative ways to attract customers and manage their needs. In today’s complex business world, a company must ensure it has the right system in place for managing customers. The implementation of a robust IT system for collecting and collating customer data is necessary for most large companies these days. Even the smallest organization will have a need for some kind of customer management system. Customer Management systems and applications (also known as CRM, or Customer Relationship Management) are used to capture, research and analyse information such as customer behaviour, buying preferences and demographics. At CREATOR ACADEMY you learn the issues pertaining to Customer retention and loyalty, and explore best practices of customer retention for successful companies. These business aim to retain and develop a core customer base. You will discover how good customer management enables companies to ensure the services they provide are in line with what the customer wants. Importantly, it can also identify further opportunities for growth.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
April 2017
english for business communication |